Last updated: 1 August 2026
This policy explains how THE PHONE SHOP collects, uses, shares, and protects personal data when you use our online store.
Data we collect
We may collect your name, phone number, email address, delivery and billing address, order and payment details, customer-service communications, and technical data such as IP address, device and browser information, and cookies. We do not store full payment-card details; payments are processed by authorised payment providers.
How we use data
We use personal data to create and manage accounts, process orders and payments, arrange shipping and delivery, issue invoices, communicate about orders and support, prevent fraud and protect the store, improve the website and products, and meet legal obligations. Marketing messages are sent only in line with available preferences and consent, and you may unsubscribe where applicable.
Cookies and analytics
The site uses cookies necessary for the cart, sign-in, checkout, and security. It may also use analytics, measurement, and marketing tools to understand usage and improve performance. You may restrict non-essential cookies through your browser or an available consent tool, although disabling necessary cookies may affect site functions.
Sharing
We may share only the data needed with Zid, payment providers, shipping and delivery companies, hosting, analytics and customer-support providers, professional advisers, and authorities where required by law. Service providers are expected to use and protect data in accordance with their legal and contractual obligations.
Retention and security
We keep data only as long as needed for the purposes above and to meet accounting, tax, legal, fraud-prevention, and dispute-resolution requirements. We use reasonable technical and organisational safeguards, but no electronic transmission or storage method is completely secure.
Your rights
Subject to applicable law, you may request access, correction, updating, or deletion of your personal data; object to certain processing; or withdraw consent where processing relies on consent. Legal obligations may require us to retain some records. We may verify your identity before completing a request.
International transfers
Service providers may process data in or outside the United Arab Emirates. Where data is transferred across borders, we or our providers apply appropriate safeguards as required by applicable law.
Children
The store is not intended for persons who cannot legally enter transactions without a parent or guardian. We do not knowingly collect children"s data beyond what is necessary for a legitimate order supervised by a parent or guardian.
Updates and contact
We may update this policy when services or legal requirements change. The latest version will be posted on this page. For privacy questions or requests, contact [email protected] or +971 54 273 8606.